Portal terms of use

Window Trendz customer portal: terms of use

These terms apply when you use the Window Trendz customer portal at portal.windowtrendz.co.nz. The portal is run by Window Trendz Limited ("Window Trendz", "we", "us"). By signing in, you agree to them.

1. What the portal is for

The portal lets you see your job with us: your appointments, your consultation brief, your quote, your order and your invoices. You can upload photos, send us messages and accept your quote.

It is a view of your job, not a shop. Nothing in the portal is an offer to the public.

2. Signing in

• You sign in with a six-digit code we email to you. Don't share the code. It only works once and expires after ten minutes.
• If you ask us to remember a device, anyone using that device can open your job without a code for 60 days. Only do this on a phone or computer you control. You can sign out any device from the "Sharing and devices" page.
• If you invite someone else to your job, they can see everything on it that you can, and you are responsible for who you invite.
• Tell us straight away if you think someone else has got into your job.

3. Your quote

• Prices in the portal are in New Zealand dollars and include GST.
• A quote is valid for 30 days from the date shown on it, unless it says otherwise.
• Pressing "Yes, accept" on a quote is your agreement to buy what it lists, at the price shown, on our terms of trade. It has the same effect as signing a paper quote. We record the time, the quote version and the device you used.
• If you choose only some of the options, or ask for changes, that is a request for a revised quote, not an acceptance.
• Your order goes ahead once we receive a deposit of 50% of the full invoice total.
• If the portal shows a price that is obviously wrong, for example because of a system error, we will contact you before going ahead and you won't be held to it. Nor will we.

4. Photos and messages

• You keep ownership of any photo you upload. You let us use it to quote, make and install your order.
• We will only use a photo in our marketing if you tick the permission box for that photo. See our privacy policy.
• Only upload photos of your own home, or with the owner's permission. Please don't upload photos where people can be identified unless they are happy for us to see them.
• Keep messages to your job. Don't send anything unlawful, offensive or harmful, or anything you don't have the right to share.

5. Availability

We work to keep the portal running, but it may sometimes be unavailable, for maintenance or for reasons outside our control. If you can't get in, call us on 0800 437 620 or email support@windowtrendz.co.nz and we will help.

Information in the portal comes from our quoting and accounting systems. If something looks wrong, tell us and we will check it.

6. Your rights under consumer law

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that can't be excluded by agreement.

To the extent the law allows, we are not responsible for loss caused by the portal being unavailable, or by someone using your code or remembered device.

7. Privacy

How we collect and use your personal information is explained in our privacy policy at portal.windowtrendz.co.nz/privacy.

8. Changes

We may update these terms. The version that applies to a quote is the one in place when you accepted it. We will show the date of the latest version at the top of this page.

9. Law

These terms are governed by New Zealand law.

10. Contact

Window Trendz Limited, corner of Victoria Avenue and Main Street, Palmerston North.

Phone 0800 437 620, or email office@windowtrendz.co.nz.